Key Responsibilities:

• Monitor and manage daily orders across all e-commerce and q-commerce platforms to ensure timely processing and dispatch.
• Coordinate with warehouse and logistics teams to ensure stock availability and on-time deliveries.
• Track and resolve issues related to delayed shipments, cancellations, and returns in coordination with relevant departments.
• Maintain and update product listings (titles, descriptions, images, prices, and stock levels) across platforms.
• Assist in executing promotional campaigns, price updates, and festive offers as per business and platform requirements.
• Ensure accurate inventory synchronization between internal systems and marketplace dashboards to prevent stock-outs or overselling.
• Generate and maintain daily, weekly, and monthly reports on sales, returns, and operational performance using Excel.
• Analyze data to identify discrepancies in stock, pricing, or order flow and take corrective actions.
• Work closely with category managers and marketplace account representatives for smooth product launches, campaign setups, and issue resolution.
• Support in invoice reconciliation, claim tracking, and documentation related to order dispatches and settlements.
• Ensure adherence to each platforms operational SLAs and compliance policies.
• Communicate effectively across departments to ensure smooth coordination and timely completion of operational tasks.

Required Skills:

• Strong understanding of e-commerce operations, order management, and inventory coordination.
• Proficiency in MS Excel (Pivot Tables, VLOOKUP, data analysis, reporting).
• Good communication in Hindi and English is mandatory.
• Ability to manage multiple SKUs and platforms simultaneously.
• Strong attention to detail, accuracy, and process orientation.
• Good coordination and problem-solving skills across cross-functional teams.