Job Summary:

We are seeking a highly driven and detail-oriented Senior Executive / Manager – E-commerce Operations to join our fast-growing team at Zebronics. The ideal candidate will be responsible for handling the day-to-day operations across various e-commerce and quick commerce platforms. This includes order processing, inventory coordination, returns, and ensuring seamless backend execution to support our online sales.

Key Responsibilities:

• Manage end-to-end order processing for online marketplaces (Amazon, Flipkart, Zepto, Blinkit, etc.)

• Coordinate with internal warehouse and logistics teams for timely dispatches

• Monitor and update product listings, stock availability, pricing, and offers

• Resolve operational issues such as order delays, return disputes, and escalations

• Maintain accurate reporting for returns, sales performance, and stock reconciliation

• Collaborate with marketplace account managers and internal stakeholders

• Drive process improvement and operational efficiency

• Ensure adherence to platform SLAs and compliance standards

Key Skills Required:

E-commerce operations, Order management, Marketplace coordination, Inventory management, Listing management, Pricing control, Return and refund handling, Dispatch coordination, Data analysis, Excel proficiency, Vendor communication, Logistics coordination, SLA management, Problem-solving, Team coordination, Quick commerce platforms, Hindi communication, Attention to detail, Process improvement, Platform compliance

Requirements:

• Bachelor's degree or above (preferred in Business, Supply Chain, or related field)

• 4 to 6 years of experience in e-commerce or supply chain operations

• Strong working knowledge of e-commerce platforms (Amazon, Flipkart, Blinkit, Zepto, etc.)

• Excellent communication and coordination skills

• Proficiency in MS Excel and reporting tools

• Fluency in Hindi is mandatory

• Female candidates are preferred