Job Title: State Service Incharge
Location: Chennai
Department: Customer Service
Company: Zebronics India Pvt. Ltd.
Job Description:
We are looking for a dynamic and experienced State Service Incharge to oversee and drive after-sales service operations in Chennai. The ideal candidate will be responsible for ensuring high customer satisfaction, efficient service delivery, and smooth coordination between service centers, dealers, and internal teams.
Key Responsibilities:
Requirements:
Repair and rework of Defective/Malfunctioning Electronic products.
Zebrnics - is looking for a State Service Incharge in Punjab location
In Zebronics, looking for Stock Auditor, location Kolkata
We are looking for a dedicated and organized Service Coordinator who is proficient in Hindi and has strong Excel skills to join our team. The role requires responsibilities for managing customer service requests, scheduling appointments, and ensuring that service operations run smoothly and efficiently. The candidate should be able to effectively communicate in both Hindi and English, possess excellent organizational skills, and demonstrate proficiency in using Excel for data management.
Have Experience in after sales service in IT or CE Industry, Good Communication Skill, Excel, MIS, Team Management,Monitor and evaluate service centers performance, TAT, and customer satisfaction.
The Customer Support Executive will be responsible for handling inbound customer calls and service escalations related to Zebronics products. The incumbent will provide timely and effective support, troubleshoot issues, guide resolution steps, and ensure high levels of customer satisfaction.
The Customer Support Executive will be responsible for handling inbound customer calls and service escalations. The incumbent will provide timely and effective support, troubleshoot issues, guide resolution steps, and ensure high levels of customer satisfaction.
The MIS Executive will be responsible for maintaining, analyzing, and reporting service-related data to support the Service and Customer Support teams. The role requires strong expertise in Microsoft Excel, including advanced formulas and Macros, to automate reports, track service performance, and ensure data accuracy for decision-making.