Job Title: State Service Incharge
Location: Chennai
Department: Customer Service
Company: Zebronics India Pvt. Ltd.

Job Description:

We are looking for a dynamic and experienced State Service Incharge to oversee and drive after-sales service operations in Chennai. The ideal candidate will be responsible for ensuring high customer satisfaction, efficient service delivery, and smooth coordination between service centers, dealers, and internal teams.

Key Responsibilities:

• Manage end-to-end service operations within the assigned state.
• Handle escalations and ensure prompt resolution of customer complaints.
• Monitor and evaluate service centers’ performance, TAT, and customer satisfaction.
• Coordinate with HO, sales teams, and logistics for seamless service delivery.
• Conduct regular audits and training for service partners and technicians.
• Maintain inventory and spare parts planning at service hubs.
• Prepare and submit regular MIS reports to the management.
• Build and strengthen relationships with dealers and partners for improved service coverage.

Requirements:

• Minimum 5–7 years of experience in service management, preferably in consumer electronics or IT peripherals.
• Strong leadership, communication, and problem-solving skills.
• Should be well-versed in regional languages along with Tamil and English.
• Willingness to travel extensively within the state.
• Graduate in any discipline; technical background preferred.