Key Responsibilities

• Coordinate with service centers, and internal departments to manage service requests.
• Track and monitor service calls, repairs, and replacements to ensure timely closure.
• Handle queries, complaints, and escalations professionally and provide effective resolutions.
• Maintain accurate service records, reports, and documentation.
• Support in warranty/AMC claims and approvals.
• Ensure spare parts availability and coordinate with logistics for dispatches

Requirements:

• Good verbal communication skills in Hindi, English
• Basic computer knowledge (MS Excel, Email, CRM tools preferred).