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Customer Support Associate

SER-04-CSA-02-138
Posted 14 hours ago
Department: Service
Location: Chennai
Type: Full-time

Overview

We are seeking a proactive and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, and ensure a seamless post-sales experience. The ideal candidate should have good communication skills, problem-solving abilities, and basic technical knowledge of consumer electronics and IT peripherals is be an added advantage.

Required Skills

Customer support, Solving Queries, Hindi speaking

Detailed Description

Key Roles & Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email
  • Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
  • Provide accurate information about Zebronics products, features, and service policies.
  • Log customer interactions and maintain records in CRM/helpdesk systems.
  • Manage warranty claims and RMA processes as per company guidelines.
  • Coordinate with service centers, logistics, and technical teams for issue resolution.
  • Escalate complex or unresolved issues to the concerned department in a timely manner.
  • Ensure adherence to defined TAT (Turnaround Time) and quality standards.
  • Maintain high levels of customer satisfaction and service excellence.
  • Prepare daily/weekly reports on customer issues and feedback trends.

Required Skills & Competencies:

  • Excellent verbal and written communication skills (English & Hindi; regional language is a plus).
  • Strong problem-solving and troubleshooting skills.
  • Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
  • Experience with CRM/helpdesk tools is an added advantage
  • Ability to handle voice, and Email Support effectively.
  • Good multitasking and time management abilities.
  • Customer-centric attitude with strong interpersonal skills.
  • Proficiency in MS Office (Excel, Word).
Job Code: SER-04-CSA-02-138
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About Zebronics

Learn more about working with us and our company culture.

About Us

Application Process

  1. Submit your application
  2. Initial screening
  3. Interview process
  4. Final selection
Applications typically reviewed within 5-7 business days.

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