Active
Technical

Technical Support Engineer - Biometric and access control

TNCL-12 -TSE-BIO-ACCS- CHN-110-110
Posted 14 hours ago
Department: Technical
Location: Chennai
Type: Full-time

Overview

Technical Support Engineer with expertise in biometric systems, including fingerprint, face recognition, and RFID-based attendance and access control solutions. Experienced in installation, troubleshooting, customer support, system integration with HRMS/ERP, and delivering product demos and training.

Required Skills

Biometric Device Support, Access Control & Attendance Systems, Technical Troubleshooting & Installation

Detailed Description

Role & responsibilities
 
  • Provide technical support for biometric devices (Fingerprint, Face Recognition, RFID-based systems).
  • Configure and troubleshoot biometric attendance and access control systems.
  • Install and support standalone and network-based biometric devices.
  • Assist customers with device enrollment, user management, and report generation.
  • Provide remote support via phone, email, WhatsApp, and remote desktop tools. (Trainings and demo on site)
  • Coordinate with the software team for integration with HRMS/ERP/payroll systems.
  • Handle firmware upgrades and system updates.
  • Manage RMA and warranty support cases.
  • Maintain complaint records and service reports.
  • Support field engineers during installation.
  • Demonstrate and present hardware products to partners, distributors, and during roadshows (including testing).
  • Conduct software demos, explaining features and additional functions from a sales and marketing perspective .
  • Provide technical support to clients, partners, and dealers over calls as a Technical Support Engineer.
  • Prepare and deliver training materials for both in-house teams and external events.
  • Primarily support biometric, attendance, and access control systems,
 
Preferred candidate profile
 
  • Fingerprint & Face Recognition Technology
  • Access Control Systems
  • Time Attendance Software
  • TCP/IP Networking & IP configuration
  • Device-to-server integration
  • Experience with biometric brands like ZKTeco, eSSL, Matrix Comsec, Realtime or Hikvision access control systems.
  • Knowledge of cloud-based attendance systems.
  • Field installation experience.
Job Code: TNCL-12 -TSE-BIO-ACCS- CHN-110-110
Back to Listings Apply Now

About Zebronics

Learn more about working with us and our company culture.

About Us

Application Process

  1. Submit your application
  2. Initial screening
  3. Interview process
  4. Final selection
Applications typically reviewed within 5-7 business days.

Similar Positions