Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other IT assets.
• Install, configure, and troubleshoot operating systems and applications.
• Manage user accounts, email configurations, and access permissions.
• Handle network-related issues.
• Assist with IT asset management and inventory updates.
• Coordinate with vendors/service providers for IT-related issues.
• Ensure timely software updates, patches, and system backups.
• Support employees in using IT tools and applications effectively.

Requirements:

• Strong knowledge of Windows OS (installation, configuration, troubleshooting); basic knowledge of Linux/macOS is an advantage
• Experience in supporting desktops, laptops, printers, scanners, and other IT assets
• Working knowledge of network fundamentals (LAN/WAN, TCP/IP, Wi-Fi, routers, switches)
• Experience in user account management, email configuration, and access permissions (Active Directory / Office 365 / Google Workspace)
• Familiarity with IT asset management and inventory tracking
• Experience coordinating with IT vendors and service providers
• Basic understanding of data backup, system security, antivirus, and patch management
• Strong communication skills with the ability to provide end-user support patiently and professionally